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Which is precisely what makes the whole thing out of place: the bug, the time required to send the report, or the effort to click to refuse sending the report. You are the first ArchiCAD user not working as a consultant for Graphisoft--directly or indirectly they are not doing it for free I read or hear about that enjoys sending those reports!

And I think you are unrealistic about the cost effectiveness of spamming them with reports. Anyway, the ability to set that as a preference would leave both of us happy. Rob Graphisoft. I am assuming that AC is the most used in your case. I do not want to defend GS but I think Tom's point is right. Software is buggy and will be and let me tell you that I have blasted all above mentioned applications to sh The bug reports in the beta test did get rid of many, many bugs.

You wouldn't want to be working on the real beta-version, trust me And rest assured that a beta-phase is only released when there was allready a fully working alpha-version, deemed complete enough to go through testing. This is the same for all available software usually only in commercial software, though. In open-source projects, you get all these bugs too, but if you're a programmer, you can enter the source, try to fix it and if it solves the problem, submit your patch so the project leader can check it out and merge it in the main code.

And I don't remember ever losing my project's data, apart from about 15 minutes of the last editing. Maybe with the irony and anger and etc. Photoshop and Excel and etc. Ignacio wrote: Maybe with the irony and anger and etc. I think it's only usefull if you enter this information right after the crash. This is similar to the bug reported in 3ds max. I sometimes send them forward. In the past, you had to save it and search for some bug-reporter-mail-adress, but now the procedure is at least more streamlined.

It's not a pleasant feature, but if some of these reports make some of these bugs go away, it's very usefull. OK, but most people just don't have that intention. At least the people I've seen, which are more than a few. Give them the option. Rakela Raul Participant. Link Expert. USD 10 to a bank account you fill out when submitting the report would be neat D a m n right it would be - I'd be a millionaire!! I think you are right Ignacio, you should be able to turn off the Bug Reporter if you want to.

I never would because for a few seconds of my time usually somewhere between wondering what the heck just happened and entering recovery mode I think we are lucky to have such a direct communication with the programmers.

Every program crashes, and how much you notice it probably depends on how much time you spend using it. But as Rakela said, you can simply delete GSReport. Cheers, Link. Link wrote: Every program crashes, and how much you notice it probably depends on how much time you spend using it. We did that in AC 8 and 8. I was not going to hunt down a file and email it myself. Once it became automated, I decided it was not a big time drain, and was worth letting GS know we had a problem Djordje Mentor. Ignacio wrote: stefan wrote: You can always set it to 'yes, ask me if I want to send the report every time ArchiCAD crashes'.

As it takes the whole of 30 seconds, I really see no point in removing it, as NOT sending it means that your problem will never be addressed. Furthermore, you do have the tracking number, so if you do have a persistent problem and your pet crash, you can follow up - after all, if a problem reccurs, it is more time consuming NOT to address it than to address it. Djordje ArchiCAD since 4. Djordje wrote: As it takes the whole of 30 seconds, I really see no point in removing it, as NOT sending it means that your problem will never be addressed I crash several times a day, typically zooming while ArchiCAD is generating a view or doing some other intensive thinking.

I know I don't want to send the same report several times a day. But that is not the issue: the thing is I don't want to be having to click to say 'No, I don't want to send the report' every time ArchiCAD crashes, several times a day.

That option is what I would like to see as a Preference. I would like to be able to say 'no, and just don't ask again', at least until I change my mind and change my Preference.

I think it is a very reasonable request, since that is what I will be doing anyway but one crash at a time and several repetitive questions a day. Anything else is wasted effort. Following advice on the thread I deleted GSReport and a folder with a related name, and I keep getting the question every time I crash --so deleting GSReport is not the solution at least on my system.

Ignacio wrote: I crash several times a day, typically zooming while ArchiCAD is generating a view or doing some other intensive thinking. The crashes I am talking about happen regularly, to everybody, in a large office with a very direct link to Graphisoft. But let us keep the eye on the ball my ball : the discussion about the reason for the crash is different from the discussion about the advantages and returns or not of sending reports to Graphisoft, and that is in turn a separate discussion from the point I am making, which is that one should be able to decide whether or not one wants to be asked about sending the report when AC crashes.

The rest, again, can leave it at 'yes, ask me', which is what they have now. Post Reply. I downloaded archicad 23 and the program doesn't start. I clicked on the icon and the program window opens, but clicking on "new project" the program crashes. I have cleaned the computer from old files and updated the graphics card, but there is always the same problem.

I don't know what to try anymore, please help me! Labels: Labels: Setup. All forum topics Previous Topic Next Topic. Karl Ottenstein Moderator. What are your computer specs? Also, I have windows 10 as the operating system, with build number There should not be a problem starting Do you have any antivirus or firewall running? It should at least launch in demo mode. If not, contact tech support. Karl wrote: There should not be a problem starting The RAM is correct with software requests.

In the past days I have also tried to install the program without antivirus, but nothing changes. Also, I have been trying to contact technical support for weeks but I am unable to receive support.

I'm desperate,I can't do my job. PatriziaTR wrote: Also, I have been trying to contact technical support for weeks but I am unable to receive support. What country are you in?

What type of license do you have? Who specifically have you tried to phone that never answers? Karl wrote: PatriziaTR wrote: Also, I have been trying to contact technical support for weeks but I am unable to receive support. I am in Italy and I have an Educational license because I'm a student. Jacques Toerien Participant. Is Windows Defender turned on?

Try disabling it if it is to test. Do you receive any notifications when the program stops working? Did you use ArchiCAD before with a commercial license and are now trying to use a student version? Lingwisyer Legend. Jacques wrote: Is Windows Defender turned on? I have antivirus Norton and I tried to disable autoprotect but everything is the same. I have also tried in the past to install the software with the antivirus disabled, but nothing.

I don't get any notification when the program stops working, but the software window reports "no answer". I used archicad 22 on the same computer last year with an educational license also. Minh Nguyen Graphisoft Alumni. From your description, I believe that you should have a Bug Reporter dialog appear after the crash. Did you manage to send the crash report to us via the Bug Reporter?

If yes, could you please send me the bug IDs for checking? If you didn't write down the number, it can be found in a file called SubmissionLog.

Looking forward to hearing from you! Best regards, Minh thank you for your availability in helping me. I have searched for this file and its title is " VanishReport Exception code: OW Report: Supervisee quit unexpectedly Call stack: Could not find event for supervisee's process id or process name! Process IDs of the last 10 application error events: Timing information: Reporting sum: Hi, Thank you for the information! Unfortunately, from this report, it does not provide enough information to find out why the crash happens.

Thank you very much!

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